FAQ

How can I place an order?

Browse our products, select the item you wish to purchase, add it to your cart and proceed to checkout. Enter your shipping details and complete the payment using the available payment options.

What payment methods are available?

We accept the payment methods displayed at checkout, which may include credit cards, debit cards, UPI, net banking and other supported payment methods.

How long does delivery take?

Delivery timelines depend on your location, product availability and courier service. The applicable estimated delivery information may be provided during or after the order process.

Can I cancel my order?

Orders may be cancelled subject to our Cancellation Policy and the current processing or shipping status of the order.

Can I return a product?

Returns are subject to the conditions mentioned in our Return & Refund Policy and any product-specific conditions.

What should I do if I receive a damaged or incorrect product?

Please contact us as soon as possible with your order number and clear photographs/videos of the product and packaging. Our support team will review the issue and assist you according to the applicable policy.

How can I track my order?

Once your order is dispatched, tracking information may be shared through the contact details provided during checkout.

Are product colours exactly as shown online?

Product colours may vary slightly depending on your device screen, lighting conditions and photography.

Is all jewellery made of real gold?

Please refer to the individual product description for the material and finish of each product. Products described as imitation, fashion jewellery, gold-plated or gold-finish should not be considered solid gold unless specifically stated otherwise.

How can I contact customer support?

Email: sripoojyacollections6@gmail.com

Phone: +91 9849173039

Address: Ground Floor, Plot No. 8-228/1/207/A/1, Main Road, Near St. Martins High School, Shilpa Nagar, Nagaram, Hyderabad, Secunderabad, Telangana – 500083