Return & Refund Policy

Effective Date: September 22, 2026

Sri Poojya Collections aims to provide customers with a satisfactory shopping experience.

Returns and refunds are subject to the conditions below.

1. Return Eligibility

Customers may request a return within 5 days from the date of delivery, provided the product meets the applicable return conditions.

The product must generally be:

• Unused and unworn

• Undamaged

• In its original condition

• Returned with original packaging, tags and accessories, where applicable

Products that do not meet these conditions may not be eligible for return.

2. Return Period

Return requests must be submitted within 5 days from the date of delivery.

After the 5-day return period has expired, return requests may not be accepted, except where required under applicable law or in cases involving an incorrect, damaged or defective product.

3. Non-Returnable Products

Certain products may not be eligible for return due to hygiene requirements, product condition, customised orders, clearance/sale conditions or other applicable restrictions.

Any product-specific return restrictions will be communicated on the relevant product page or during the order process.

4. Damaged, Defective or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact us within 5 days from the date of delivery.

Please provide:

• Order number

• Clear photographs of the product

• Photographs of the packaging

• A clear description of the issue

Our team will review the request and provide the applicable next steps.

5. Return Shipping

Return shipping responsibility may depend on the reason for the return and the applicable return conditions.

Where a return is approved due to an incorrect, damaged or defective product, Sri Poojya Collections will provide the applicable return instructions.

For other eligible returns, return shipping charges may be the responsibility of the customer.

6. Refunds

Once an approved return is received and inspected, the applicable refund will be processed according to the return conditions.

Approved refunds will generally be issued to the original payment method used for the purchase, subject to payment gateway and banking processing timelines.

7. Refund Processing

After a refund is approved, the time required for the amount to reflect in the customer's account may depend on the relevant payment gateway, payment provider or bank.

8. Return Conditions

To be eligible for a return, the product should generally be unused, unworn and undamaged and should be returned with its original packaging, tags and accessories, where applicable.

Products that show signs of use, damage, alteration or missing original packaging may not be accepted for return.

9. How to Request a Return

To request a return, please contact us within 5 days from the date of delivery.

Please provide your order number, registered contact details and relevant photographs of the product.

10. Contact Us

Sri Poojya Collections

Email: sripoojyacollections6@gmail.com

Phone: +91 9849173039

Address: Ground Floor, Plot No. 8-228/1/207/A/1, Main Road, Near St. Martins High School, Shilpa Nagar, Nagaram, Hyderabad, Secunderabad, Telangana – 500083